Energy Monitoring

BMI can monitor a client’s building using their current energy management control systems or install new systems to view the facility’s energy using equipment. The information gathered from the control systems will tell us if the power using equipment is working within the required operating parameter settings. Schedules, sensors and settings are programmed to optimize performance of the energy used and monitored..

The BMI Monitoring Call Center can receive alarms from various types of energy control systems, providing a proactive alert of potential problems before a building’s operations are disrupted. Our call center staff consists of technicians that lend assistance to various types of on-site maintenance workers, outside technicians and construction personnel.

Our trained help desk operators have backgrounds in related mechanical or electrical technical fields. They will notify assigned contact and escalate requests for service when conditions warrant action. The BMI Monitoring Center receives and categorizes the alarms as Critical or Non-Critical Alarms. Critical alarms, such as comfort issues in a retail store are dealt with quickly to insure that problems are corrected as soon as possible, many times even before anyone knows that there is a problem. Our monitoring technicians are frequently able to use remote communications to correct a problem, without the need for a technician to make a visit for a repair. This reduces our clients’ maintenance costs because it avoids unnecessary site visits. Otherwise, we will advise the client that someone needs to be sent to the building. This is where the client takes over for the repair and we support their effort or we handle it by using our Maintenance Dispatch Service.

Non-critical alarms are saved until maintenance is scheduled to be in the building. We will provide a list of any “non-critical” issues that need to be addressed while they are servicing the building.

The monitoring services are customized to the clients building needs and on an occupant’s schedule. Monitoring can be covered during normal hours of operation, as well as 24/7 coverage.